Terms of Use

• Account means the credentials and profile used to access LUNER.
• Campaign means an interactive experience, game, poll, survey, quiz, competition, offer, coupon, reward flow, landing experience or related destination created using the Service.
• Campaign Owner means the customer, business, agency, employer, school, organisation or other person that creates, controls or publishes a Campaign.
• Campaign Content means text, questions, answers, rules, logos, images, video, audio, artwork, prompts, links, rewards, offers, data and other material supplied by or for a customer.
• Participant means a person who views, starts, submits or otherwise interacts with a Campaign.
• Plan means the Free / Surfer, Starter or Pro subscription or any later plan shown in the applicable order or pricing page.
• Usage Limits means the campaign, build, participant, seat, storage, export, feature or other limits associated with a Plan.

You must be at least 18 years old to create or control a LUNER account. If you use LUNER for a company or organisation, you represent that you have authority to bind that organisation.

You are responsible for keeping account credentials secure and for all activity under your account. Notify LUNER promptly if you suspect unauthorised access. You may not share an account in a way that circumvents seat or access limits.

LUNER provides tools to help customers create, configure, publish, host and measure interactive campaigns. LUNER may update, improve, limit, suspend or discontinue parts of the Service, including particular games, templates, integrations, AI features, hosting locations and payment methods.

The Service is not an advertising, legal, tax, financial, gambling, employment, medical or professional-compliance service. The customer must obtain its own advice where a Campaign involves regulated content, children, employment monitoring, sensitive information, competitions, prizes, gambling-like mechanics, financial claims or other legally sensitive activity.

The current launch plans and limits are described at lunerapp.com/pricing. The applicable pricing page, order or confirmation forms part of these Terms.

The Campaign Owner is responsible for its Campaign and must:

• provide accurate, lawful and non-misleading content;
• have rights and permissions for all Campaign Content and assets;
• select suitable participant modes, fields, questions and access controls;
• provide a clear participant-facing privacy notice;
• obtain valid consent where required;
• keep marketing consent separate from campaign participation and required service processing;
• define eligibility, dates, rules, scoring, winner selection and reward terms;
• fulfil prizes, coupons, offers, claims and other promises;
• comply with advertising, consumer-protection, employment, competition, tax, privacy, intellectual-property and sector-specific laws;
• avoid collecting more personal information than necessary;
• configure retention and deletion appropriately;
• review every preview, result, AI output, reward, destination and legal notice before publishing; and
• respond to participant requests, complaints and disputes relating to its Campaign.

LUNER may require additional review, controls or a different Plan for a Campaign involving high-value rewards, winner selection, verified identity, limited inventory, regulated products, sensitive data, children, or material fraud risk.

Unless a separate written agreement expressly states otherwise, the Campaign Owner—not LUNER—is the promoter and operator of any competition, giveaway, sweepstake, prize, offer, coupon, reward or claim flow.

The Campaign Owner is solely responsible for: official rules and eligibility; required permits, registrations or platform disclosures; prize availability, description, value, taxes and fulfilment; winner selection and notification; alternative entry methods where required; advertising and consumer claims; participant complaints; and compliance with the rules of any third-party platform used to promote the Campaign.

LUNER may provide technical tools for attempts, scores, verification, allocation, claim records and integrity signals. Those tools do not make LUNER the promoter, guarantor, insurer or legal administrator of the promotion.

The Campaign Owner decides the purpose and means of collecting participant information through its Campaign and is responsible for the participant-facing notice. LUNER processes Campaign data to provide the Service and may independently process limited technical information for security, fraud prevention, integrity, legal compliance and service protection.

The LUNER Privacy Policy explains LUNER's platform processing. It does not replace the Campaign Owner's own privacy notice.

The customer retains its ownership of Campaign Content. The customer grants LUNER a limited, worldwide, non-exclusive licence to host, copy, transform, render, transmit, back up, secure and display Campaign Content only as reasonably necessary to provide, support, secure and improve the customer's use of the Service.

LUNER does not use customer Campaign Content, participant responses, uploaded brand assets or confidential customer information to train general-purpose AI models without explicit permission.

LUNER and its licensors own the Service, software, code, interfaces, infrastructure, templates, design systems, game engines, documentation, trademarks, logos, general methods and other LUNER materials. Except for the limited right to use the Service under these Terms, no ownership right is transferred.

You may not copy, sell, resell, lease, sublicense, reverse engineer, decompile, scrape, interfere with, or create a competing service from the Service or LUNER materials, except where a restriction is prohibited by law.

AI-generated or AI-assisted output is provided as assistance, not as a guarantee. The customer must review output for accuracy, originality, suitability, copyright, trademark, privacy, defamation, regulatory and advertising issues before using it.

The customer must not use AI features to generate unlawful, deceptive, hateful, abusive, discriminatory, invasive or harmful content.

You must not use the Service to: break the law or encourage unlawful conduct; distribute malware, phishing, spam or harmful code; infringe intellectual-property, privacy, publicity or other rights; collect sensitive information without a lawful and necessary purpose; target children without appropriate safeguards; operate gambling or regulated prize mechanics without required approvals; manipulate scores, winners, claims, votes, responses, limits or analytics; bypass authentication, rate limits, integrity controls or Usage Limits; probe, scan or attack the Service; impersonate another person or organisation; publish false, misleading or unsubstantiated claims; or use LUNER to build a substantially competing platform or service.

LUNER may review or request changes to Campaigns that trigger automated checks, participant complaints, rights complaints, security signals or legal risk. LUNER may suspend an account, restrict a Campaign, remove content, disable a destination or refuse publication when reasonably necessary.

If a customer believes content was removed incorrectly, it may contact [email protected] with the relevant campaign and explanation.

The Service may connect to payment providers, hosting providers, email services, analytics tools, AI services, social networks and other third-party services. Those services have their own terms and privacy policies. LUNER is not responsible for a third party's availability, acts, content, security or terms.

Each party may receive non-public information from the other. The receiving party will use reasonable care, disclose it only to people or providers who need it for the relationship and are bound by confidentiality duties, and use it only for the purpose for which it was disclosed.

LUNER will use reasonable efforts to keep the Service available, but does not guarantee uninterrupted or error-free operation. LUNER may change these Terms or the Service. Material changes will normally be communicated through the Service, email or an updated effective date.

To the maximum extent permitted by law, the Service is provided on an “as available” and “as is” basis. LUNER does not guarantee that a Campaign will achieve a particular conversion, engagement, revenue or response rate; that AI output will be accurate or legally suitable; or that the Service will meet every customer requirement.

To the extent permitted by law, the customer will defend and indemnify LUNER and its officers, employees, contractors and providers against third-party claims arising from: the customer's Campaign or Campaign Content; the customer's violation of these Terms; or the customer's failure to obtain rights, consent, permits or approvals.

To the maximum extent permitted by law, LUNER will not be liable for indirect, incidental, special, consequential, exemplary or punitive loss, or for lost profits, revenue, goodwill, data, opportunities or anticipated savings.

To the maximum extent permitted by law, LUNER's total aggregate liability will not exceed the greater of: (a) amounts the customer paid to LUNER during the six months before the claim; or (b) US$100 for a Free / Surfer account.

You may stop using the Service at any time and cancel a subscription under the billing rules. LUNER may terminate or suspend access for a serious or repeated breach, non-payment, legal requirement, security threat, abuse or material risk. Clauses concerning ownership, confidentiality, payment obligations, acceptable use, indemnity, liability, dispute resolution and accrued rights survive termination.

These Terms are governed by the laws of the Republic of Namibia. The parties will first try in good faith to resolve a dispute by contacting [email protected]. If the dispute cannot be resolved, it may be brought before a court of competent jurisdiction in Namibia.

If a provision is found invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. You may not assign these Terms without LUNER's written consent. These Terms, the applicable order, the pricing document and the Privacy Policy form the agreement between the customer and LUNER about the Service.