Privacy Policy

1. Create and maintain accounts and workspaces.
2. Build, host, publish and deliver campaigns.
3. Process campaign responses, results, rewards and configured claims.
4. Provide analytics, exports, support and service communications.
5. Authenticate users and manage subscriptions and entitlements.
6. Prevent fraud, abuse, unauthorised access, cheating and harmful activity.
7. Diagnose errors, monitor reliability and improve the Service.
8. Send product, security, billing and administrative communications.
9. Send marketing communications where permitted and where the recipient has consented.
10. Comply with legal obligations and respond to lawful requests.
11. Protect the rights, property, safety and integrity of LUNER, customers, participants and others.

By default: LUNER processes prompts and customer content only as needed to provide the requested feature; LUNER does not use customer campaign content, uploaded brand assets, participant responses or confidential customer information to train general-purpose AI models without explicit permission; AI output may be inaccurate, incomplete, biased, unsuitable or not legally cleared; and the customer must review AI-generated content before publication.

Marketing consent is separate from agreeing to campaign rules, accepting a required privacy notice, receiving essential account or security communications, and participating in a campaign. We will not treat campaign participation as automatic consent to receive unrelated marketing from LUNER.

LUNER may use cookies, local storage, pixels, logs and similar technologies for login, session continuity, preferences, security, performance measurement and analytics. Strictly necessary technologies may be required for the Service to work. Where consent is required for optional analytics or advertising technologies, LUNER will provide an appropriate choice mechanism.

We may share information with: infrastructure, hosting, storage, database and security providers; authentication, email, customer-support and communications providers; payment processors and billing providers when enabled; analytics, monitoring and error-reporting providers; AI or content-processing providers used to provide an enabled feature; contractors and professional advisers; a Campaign Owner, where the information belongs to that owner's campaign; law-enforcement, regulators or courts when legally required; and a successor or buyer in connection with a merger or sale of the business.

We do not sell or rent participant personal information or customer campaign data as a commercial data-broker product.

LUNER and its service providers may process information in Namibia or other countries where our infrastructure and providers operate. Where a law requires safeguards for an international transfer, LUNER will seek to use an appropriate transfer mechanism or contractual protection.

LUNER uses reasonable administrative, technical and organisational safeguards designed to protect information from unauthorised access, alteration, loss, misuse or disclosure. No internet service can guarantee absolute security.

Depending on applicable law, a person may have rights to: request access to personal information; correct inaccurate or incomplete information; request deletion or restriction; object to certain processing; withdraw consent where processing is based on consent; request portability; and complain to an appropriate regulator or seek a legal remedy.

Requests should be sent to [email protected].

LUNER customer accounts are intended for people aged 18 or older. A Campaign Owner may choose to run a campaign accessible to younger participants, but that Campaign Owner must decide whether the campaign is suitable, provide required notices and obtain any required parent, guardian or other consent.

Campaigns may link to websites, payment pages, social networks, forms or other services operated by third parties. LUNER is not responsible for the privacy practices of those services.

We may update this policy when the Service, law or provider arrangements change. We will update the date above and provide additional notice for material changes where reasonably required.

This platform policy does not replace a Campaign Owner's participant-facing privacy notice. Before publishing a campaign, the Campaign Owner should provide a clear notice explaining who it is, what information it collects, why it collects it, who receives it, how long it keeps it, and how participants can exercise their rights.